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Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. The product manufacturers, in many cases, can offer you a refund or exchange for faulty or defective equipment.
To be eligible for a return, your item must be in excellent condition, you must have all the original packaging.
Some types of goods are exempt from being returned. Perishable goods such as E-liquids and nicotine pods cannot be returned.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase. If you do not have your original receipt we may be able to pull it from your customer profile.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, visit us in person at 1174 East Draper Parkway, Draper, UT, 84020, United States.
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